16:00-23:00 / Self (unmanned) check-in: Please park your car in the parking space with the same number as your room number, as indicated in your reservation confirmation email.
Upon opening the door inside the parking lot, you will find a tablet for check-in. Please follow the instructions on the screen to complete the check-in process.
*Please note that check-in will be automated and will not involve face-to-face assistance from staff.
Once check-in is complete, your key box number will be displayed. Please retrieve your key from the key box next to the tablet.
*Please check in by 23:00. Staff will not be available after 23:00, so please contact us in advance if you will be arriving later.
*For information regarding check-in, please see below.Here
Regarding check-ins after 23:00
While check-in is possible after 23:00, staff assistance is only available until 23:00, so we recommend contacting us in advance at the address below if you will be arriving late.
email address:waypoint@playandco.jp
About checkout
11:00 AM the following day / Self-checkout [Checkout method] Please complete the checkout procedure using the tablet or the pre-check-in URL provided in the email sent at the time of booking. Please return your room key to the key box at the entrance.
Is early check-in possible?
Early check-in is not available. Check-in is from 4 PM.
Is late check-out possible?
We do not offer late check-out. Please strictly adhere to the check-out time.
Can I leave my luggage before check-in and after check-out?
Luggage storage is available on the day of arrival only, before check-in and after check-out. Please ask at the front desk. Front desk hours: 8:00 AM - 11:00 PM *Please note that we may not be able to store large items such as ski equipment due to space limitations.
What should I do if I want to extend my stay?
If you wish to extend your stay, please make an additional reservation yourself and inform us via the messaging function or directly by the front desk staff.
Free Wi-Fi is available throughout the entire building.
Do you have mattresses for toddlers?
We do not have mattresses available for infants.
Is there a refrigerator? Are there any drinks in it?
Yes, there is a refrigerator in the guest room. Drinks are not provided. Soft drinks, alcohol, and light snacks are available for purchase at the shop near the front desk. Front desk hours: 8:00 AM - 11:00 PM
[Free Rental Items] Hair iron, curling iron, AC adapter, Type-C cable, Lightning cable, Micro USB cable, nail clippers, UNO playing cards
Do you have pajamas, yukata (Japanese summer kimono), etc.?
We do not provide loungewear. Please bring your own comfortable clothing.
Are meals included?
We apologize, but meals are not included.
Please tell me about laundry.
Washing machines and dryers are available in the common area. Washing machine: 300 yen; Dryer: 100 yen/30 minutes
Can I send my luggage to the hotel in advance?
We do not offer advance delivery of packages.
Can I receive packages during my stay?
Yes, we can accept regular packages. However, we cannot accept packages sent C.O.D. (cash on delivery). Your packages will be held at the front desk, so please pick them up during front desk hours.
What seasonings and cooking utensils do you keep stocked in your kitchen?
We do not provide any condiments.
Other kitchen equipment is as follows:
We have a single induction cooktop, frying pans, pots, knives, cutting boards, chopsticks, spatulas, ladles, various plates, chopsticks, spoons, forks, mugs, wine glasses, oven mitts, wine openers, kettles, plastic wrap, dish soap, sponges, etc.
Can I also use the sauna?
Yes, it is free for hotel guests to use. (Rental items are subject to a fee.) Please register at the front desk before using the sauna. Sauna hours: 9:00 AM - 10:00 PM
4. Reservation and Payment
Please tell me how to confirm my reservation.
All reservations at our hotel are made online. Please check your email or account on the respective booking website to confirm your reservation.
Regarding changes or cancellations to reservations
If you wish to cancel or change your reservation date, please contact the customer support of the booking website where you made your reservation. For reservations made through the official website, please include your reservation number and name when contacting us at the email address below. Email address:waypoint@playandco.jp
Checking room availability and room rates
For room availability and rates, please contact us.HereYou can check it further here.
How do I get a receipt?
To prevent duplicate issuance, we request that you obtain your receipt from the website where you made your reservation. Please note that we generally do not issue receipts at our facility. If you made your reservation through our official website, please include your reservation number and name and contact us at the email address below. Email address:waypoint@playandco.jp
Can I pay with cash?
Our establishment is completely cashless; we do not accept cash payments.
Please see below for details on payment methods.
• Credit card payment: Available for all payments (check-in, merchandise purchases, sauna walk-in, etc.)
• Electronic money and QR code payments: Available except at check-in (for merchandise purchases, walk-in use of the sauna, etc.)
*Please inquire at the counter during front desk hours.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.
5. Sauna
Can non-guests use it?
Yes, it is available to non-guests as well.
Please tell me your payment method.
Payment will be made on-site. All payments are cashless only; we do not accept cash payments.
Could you please explain the pricing system?
The usage fee is 3,500 yen for 2 hours. If you wish to extend your usage time, an extension fee of 1,000 yen will be charged for every 30 minutes.
Is a reservation required for day-use of the sauna?
No reservation is required. Please come directly to the facility. Depending on the situation, you may have to wait.
I want to know the business hours.
The hours are 9:00 AM to 10:00 PM (last check-in at 9:00 PM). *However, these hours may change depending on the season and weather.
Is it possible for both men and women to use it?
Yes, it is possible. Wearing swimwear is mandatory regardless of whether you are a mixed-gender or same-sex group.
Is it possible to reserve the entire space?
As this is a public sauna, we do not usually accept reservations.
Is it possible to bring a smartphone?
Yes, it is possible. When taking photos or videos, please be considerate of other customers.
Is it possible to bring drinks into the sauna?
Only special/heat-resistant tumblers sold at this facility are permitted.
Do I need to bring a towel or swimsuit?
Towel sets are provided free of charge. Swimsuits, ponchos, and sauna hats are available for rent at 500 yen each.
Are there any amenities?
We provide shampoo, conditioner, body soap, towels, lotion, moisturizer, cleanser, face wash, hair dryer, and hair iron.
Are children allowed to use it?
For safety reasons, we have set the following age restrictions: • Children under 13 years old are not permitted. • Children aged 13-15 must be accompanied by a guardian. • Those 16 years and older may use the facilities without restriction.
Can I use a sauna while pregnant?
For safety reasons, we do not allow pregnant women to use the sauna.
Do you sell food and drinks?
We sell various drinks and light snacks at the merchandise corner near the front desk.
Are there any goods or merchandise for sale?
Various items are available for purchase at the merchandise corner near the front desk.
Are there any rest areas or waiting rooms available while using the sauna?
While using the sauna, you can only use the sauna area. Before and after using the sauna, you can use the lounge.
Is there an emergency alarm in the sauna?
Yes, we do. Also, our staff patrols the premises during business hours, so please feel free to ask them for assistance.
What is the manufacturer of the stove?
We are using "Harvia".
6. Access and Location
Please tell me how to access it.
From the Tokyo area
・By car: Approximately 3 hours 30 minutes (via Shinano-machi Interchange on the Joshinetsu Expressway / approximately 5-10 minutes from the interchange)
・By train: Transfer at Nagano Station and get off at Kurohime Station on the Kita-Shinano Line → Approximately 10 minutes by car
From the Kansai region
・By car: Approximately 6 hours (via Meishin Expressway - Chuo Expressway - Joshinetsu Expressway / Shinano-machi Interchange)
・By train: Take the train via Nagoya towards Nagano → Get off at Kurohime Station on the Kita-Shinano Line → Approximately 10 minutes by car
From Nagano Station
・Car: Approximately 40 minutes
・By train: Get off at Kurohime Station on the Kita-Shinano Line → Approximately 10 minutes by car
Do you offer a pick-up/drop-off service?
We do not offer a pick-up/drop-off service. Please use public transportation or a taxi.
Are there any convenience stores or supermarkets nearby?
There is a 24-hour Seven-Eleven convenience store a 2-3 minute drive from the hotel. There is also a Daiichi Supermarket about a 5 minute drive away.
Are there any restaurants nearby that you would recommend?
For any questions or inquiries before or during your stay, please contact us using the information below.
EMAIL: waypoint@playandco.jp
TEL: 050-1794-8094
Are there any places where I can smoke?
This hotel is entirely non-smoking. If you wish to smoke, please use the designated smoking area at the parking lot entrance on the 1st floor. If smoking is discovered in a guest room, a special cleaning fee of 20,000 yen will be charged. *This also applies if cigarette butts are discarded in the room.
What if I lose my keys?
If you lose your key, please report it to a staff member immediately. If you check out without reporting the loss of your key, you may be charged 30,000 yen for cylinder replacement.
Is it possible for minors to stay overnight without an adult?
Guests aged 16 to under 18 can stay with the exception of those who submit a minor consent form. We regret that we cannot accommodate guests under 16 years of age staying alone.
Regarding children's accommodations
Children aged 5 and under are free. Guests aged 6 and over will be charged the adult rate.
Regarding accommodations with pets
We do not allow pets to stay with you. Please inform us in advance if you are bringing a guide dog, service dog, or other assistance dog.
What if I forget something?
Unless otherwise specified, lost items entrusted to us will be stored for 14 days from the date of receipt (or discovery). If we do not receive any contact regarding the item, it will be disposed of.
Is there parking available and is there a parking fee?
Free parking is available.
What kind of car is best for the snowy season?
During the winter months, customers arriving by car must use snow tires. We also recommend arriving in a four-wheel-drive vehicle.
Is it possible to go out at night?
While it is possible to go out late at night, please note that during winter, heavy snowfall may prevent you from getting your car out. If staff are not present (early morning or late night), please use the provided equipment to remove the snow yourself.
Is there a large public bath?
There is no large public bath. If you wish to use a bathroom other than the one in your room,Nearby hot spring facilitiesPlease use
If I stay for multiple nights, will my room be cleaned?
For stays of 3 nights or more, we offer complimentary room cleaning every 3 days. If you would like your room cleaned, please inform us in advance via the messaging function or directly to the front desk staff.
Is there a height restriction for the parking lot?
The maximum height is 2.2m. Please be aware of this if your vehicle has a roof rack or similar attachment.
